Third party collaboration for hardware and software. Find dell support channels like email, chat, and telephone numbers for your dell computer. Dell emc to support thirdparty software services software crn. For customers in mexico, central and south america, please consult your country or region. Dell prosupport premium hardware and software support available around the clock, 24x7x365.
Looking at the comparison chart, it looks like the only applicable difference to most smb customers would be accidental damage, which for servers is going to amount to power surges. Software support dell emc serves as your technical support service provider for troubleshooting the listed operating systems and applications. Dell prosupport for software price dell price list 2020. Prosupport plus is dells most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote. Prosupport plus is dell s most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. Priority access to specialized dell emc technical support. But we have a problem with them now that is making question if there is a bigge. Single point of accountability with highly trained experts for end to end resolution. Crn broke news that dell would move into support for third. Supportassist for pcs automatically detects and proactively alerts dell to. Dell does not make unsolicited calls asking to charge to fix an issue a customer did not report or previously request help with unless they have signed up for our premium support services like dell tech concierge, dell premium support or dell prosupport services. Prosupport simplifies and optimizes it management for dell partners. Proactive automated detection and alerts on critical issues with dell supportassist technology. For customer service support or questions please email us at equallogic customer service certified channel partner help desk to learn more about the partnerdirect program and how we can assist our partners be more successful with equallogic solutions please contact the resources in your area.
The support also works across vendors for both software and hardware. As the dell channel network continues to grow, our partnerdirect partners are increasingly seeing the opportunity that packaging services with dells industryleading hardware solutions can present. Dell upgrade from 1y prosupport to 3y prosupport plus. Prosupport for software supported applications dell serves as your technical support service provider for troubleshooting the listed software applications entitled by your prosupport for software service. The dell prosupport service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Deep and broad expertise on hardware and software to enable comprehensive issue resolution utilizes system state data from supportassist to gain indepth knowledge and resolve the issue another benefit from prosupport plus is that we receive remote assistance and we have had a case where a dell engineer quickly resolved an issue. With inregion engineers, 24x7 support and proactive alerts, prosupport helps you stay focused on business innovation with. Anyone have thoughts on dell prosupport vs prosupport plus. Dell emc serves as your technical support service provider for. Gain efficiency through a single source for all your support needs. The customer is required to have and sustain a level of technical maintenance and support on the software element at a level deemed reasonable by the 3rd party software vendor for operating in a production. Dell premium phone support is a new way to get the most from your computer.
Dec 20, 2017 dell emc prosupport acts as an alwayson extension to it, lowering maintenance costs, maintaining higher availability, and using automated proactive and predictive technologies to fix issues before they occur. Dell emc offers three levels of support and service for xc series environments. Prosupport offers highly trained experts around the clock and around the globe to address your it needs, minimize disruptions and maintain a high level of productivity. Prosupport for software provides 24 x 7 comprehensive software support delivered by highly qualified dell emc experts. Critical workloads and applications require constant availability.
Prosupport is designed to provide fast proactive it support for businesses of all sizes. Prosupport plus is enterpriseclass support that is designed to proactively improve the performance and stability of your critical systems through environmental intelligence and the right expertise for your. A central point of accountability for all your hardware and software issues. Customer must activate and maintain the currently supported versions of supportassist andor secure remote support software during the applicable term of.
First of all, dell offers 3 different tiers of support. Only prosupport with supportassist technology provides proactive responses to critical issues. Dell emc prosupport acts as an alwayson extension to it, lowering maintenance costs, maintaining higher availability, and using automated proactive and predictive technologies to fix issues before they occur. Reading through some other threads, it seems like pro support is way better than the basic support warranty the desktop comes with. Software release, support policy, and endoflife matrix 4866scwp 1 support guidelines 1. Dell 3year prosupport plus next business day onsite 812. Jul 31, 2019 dell technologies has revealed the list of software it will support under its prosupport plus for enterprise, sold on dell emc products. Jul 18, 2019 dell emc has announced it will support thirdparty software.
Introduction supportassist is a proactive and predictive technology that provides automated technical support for your dell systems. Prosupport vs prosupport plus dell hardware spiceworks. Prosupport you need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. The systems supporting them need more than breakfix support they need automated, proactive, and predictive measures to get ahead of problems before they happen. If you need software support, youre going to have to shell out for premium support or premium support plus, which is an additional charge on top of. Dell reveals list of thirdparty software it will support services crn.
Support services provide technical support and instructions on how to request a warranty repair or replacement due to a manufacturing defect on certain dell products. Single point of accountability with highlytrained experts. Dell storage software is nontransferable, and you must use your customers login credentials to perform downloads on their behalf. Hypervisor, operating environment software and os support a consistent level of support available for dell emc hardware, software and solutions onsite parts and labor response options including including 4 hour mission critical and next business day the quality of support from dell emc prosupport for enterprise. Create a customer support account to get access to support features. Or speak with a dell technical expert by phone or chat. This is standard warranty replacement stuff, and it isnt very expensive. Dell emc customers can also access trusted selfservice procedures in solve or. Personalized, preventive recommendations based on analysis of support trends and best practices from across the dell emc customer base to reduce support issues and improve performance. The software monitors vital system components and can predict if a system.
Prosupport plus prosupport plus with supportassist is the only available service for pcs and tablets that automates support to prevent issues before they occur and quickly resolve them when they do. Proactive automated detection and alerts on critical issues with dell. With access to the right support for mixed environments, your it staff and dell can set the stage for greater growth and innovation by ensuring that all software and hardware vendors are actively participating in the resolution of problems, conquering the complexity you now face. Looking at the comparison chart, it looks like the only applicable difference to most smb customers would be accidental damage. The support also works across vendors for both software. Availability and terms of dell emc services vary by region and by product. All plans include coterminous hardware support and nutanix software maintenance and support as part of dell emc prosupport for multivendor software for 17 year terms. Dell reveals list of thirdparty software it will support.
The prosupport for client software service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. We are a dell shop and i have always purchased from dell primarily due to their level of support. Flexibility to choose the right level of support that is based on the criticality of specific systems. Prosupport offers hardware and software support and assistance with thirdparty suppliers. Dell has been delivering proactive, automated support in the data center for years and now we are extending this capability to business client systems. Solved dell prosupport, worth the cost of another server. No time for downtime dell prosupport plus for pcs virtually eliminate unplanned downtime due to hard drive failures1 up to 68% fewer steps in the support process2 up to 11x faster for hard drive resolution2 prosupport. Support equallogic is simplifying networked storage. Dell prosupport vs prosupport plus im going to get several dell optiplex 3050s. Our support site has a new look and a new logo but the same great service support guide find everything you need to know about our support services and how to utilize support to maximize your product investment. Introducing 3rd party software support direct2dellemc. Direct access to prosupport engineers for hardware and software issues. Supportassist for business pcs with windows os dell.
Were going back to dell, and i was a lessthansmall voice in that area. This includes software titles from microsoft, red hat and vmware. From extended phone support, and software troubleshootingyou can count on us for a great experience and rapid support. I would not write off dell support, and i am saying that having moved to a university that went with hp for four years. The service will only be offered to customers already signed up to its prosupport plus for enterprise service. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to prosupport.
Partner support everything our partners need for effectively engaging with quest software support. Dell prosupport plus is a big reason why we at solidbox supply only dell boxes for your solidworks needs. One source for comprehensive enterprise hardware and software support conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell emc offers a single source with the expertise, knowhow and capabilities to help you support your business. Dell prosupport for software most referenced selfhelp knowledge based solution articles, chat agents, and email support options are available at. Dell emc software which is identified on the dell emc product warranty and maintenance table andor on your order form as eligible for prosupport plus for enterprise during a maintenance period. Prosupport for software supported applications dell. Next business day onsite service with optional parts and labor response. Dell technologies has revealed the list of software it will support under its prosupport plus for enterprise, sold on dell emc products. The supported product covered under this service description is identified on customers dell invoice. Get support for your dell product with free diagnostic tests, drivers, downloads, howto articles, videos, faqs and community forums. Priority access to specialized dell emc technical support engineers to quickly diagnose and resolve issues. Dell er en direkte partner til virksomheder og forbrugere, som leverer innovativ teknologi og service. Proactive automated detection and alerts on critical issues with dell supportassist.
Dell emc offers a single source with the expertise, knowhow and. Dell 3year prosupport plus next business day onsite 8129861. Dell emc software support included within prosupport for enterprise provides support for select third party products, including select enduser applications, operating systems, hypervisors and firmware. For customer service support or questions please email us at equallogic. Manufacturer product supported by aerohive hivemanager prosupport, if software was purchased from dell emc prosupport plus, regardless of where software was acquired big switch network. For international support numbers for dell data security products click here. Prosupport one for data center combining the best of dell. Prosupport plus greensburg central catholic high school. Dell emc has announced it will support thirdparty software. Dell also knows you hate dealing with those factors and has created the industry standard for tech support. Prosupport plus, prosupport one for data center and prosupport. Oct, 2015 dell s predictive and proactive support is currently unmatched in the industry. Dell emc system software support dell emc software support included within prosupport for enterprise provides support for select third party products, including select enduser applications, operating systems, hypervisors and firmware when such third party products are 1 purchased from dell emc.
Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind. We know you have a business to run and no time for it issues. Minimize disruptions with direct access to highly trained experts available around the clock to address all your hardware and software support needs. Powered by adaptive ai, supportassist provides secure, automated support to keep your products running at their best. With access to the right support for mixed environments, your it staff and dell can set the stage for greater growth and innovation by ensuring that all software and hardware vendors are actively. Prosupport, if software was purchased from dell emc prosupport plus, regardless of where software was acquired vmware site recovery manager prosupport, if software was purchased from dell emc prosupport plus, regardless of where software was acquired vmware vcenter server prosupport, if software was purchased from dell emc.
Prosupport enterprise suite deployment guidedell emc. Dell emcs prosupport suite for pcs offers that level of service. Maximize productivity by leveraging dell emc skill. Minimize disruptions with around the clock access to highly trained experts. Prosupport plus is dells most comprehensive support package and includes 24x7 monitoring, fourhour onsite support for mission critical. With prosupport, dell is proactively monitoring issues so they can be fixed quickly. Dell emc prosupport and the mission critical option. Dell emc prosupport one for data center get tailored, personalized support designed for large, centrally managed data centers, including an assigned technology service manager as well as flexible parts. Thirdparty collaboration for software troubleshooting and issue diagnosis.
If you experience technical difficulties with your systemweve got you covered. Speak to one of our computer support specialist today. A good way to think of it is rather than farming out ones it department. When deployed, supportassist monitors each system and proactively detects both hardware and software issues.
Prosupport suite and premium support collaborative assistance dell andor dell emc assists with troubleshooting thirdparty hardware and software across your enterprise and enduser environments. Dell prosupport frees your it team from timeconsuming daytoday user support, allowing. Dell emc prosupport enterprise suite professional it support helps reduce it. Dell prosupport makes it easy because you get a team of engineers who are always accessible, provide you with a single source for hardware and software issues, and respond quickly to help maximize user uptime. The best dell tech support phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a dell tech support rep, reminders when the call center opens, tips and shortcuts from other dell tech support customers who called this number. A central point of contact for all your hardware and software. Prosupport for software supported applications dell serves as your technical support service provider for troubleshooting the listed software applications entitled by your prosupport for software service contract. Prosupport for wyse thin clients getech distribution. Handout service description dell emc prosupport and the mission critical option introduction dell emc1 is pleased to provide dell emc prosupport and the mission critical option the services or support services in accordance with this service description service description.
Prosupport one for data center is designed specifically for joint dell emc data center customers and combines the best of both dell and emc support capabilities into a unified, bestinclass service experience that includes. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to prosupport engineers giving you 24x7 back. Maximize productivity by leveraging dell emc skill and scale. With prosupport enterprise suite, you get the most out of your investment with dell emc support expertise and insights.
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